Get a script before you call to lower your internet bill
In AARP Research interviews about how older adults use AI, a participant named Carrie said she asked AI for a script to negotiate her internet bill. She used it on the call and says her bill went from $90 to $30 a month for the next three years.
What they did
She asked an AI tool for a script to use when talking with her internet provider, then called the provider and followed it.
How it went
In her words: "My Internet was originally $90…. I managed to get it down to $30 a month for the next 3 years." AARP and the AgeTech Collaborative shared it as an example of AI helping people become better-informed consumers.
Worth knowing
Her savings are one person's result; offers vary by provider and area. Before you accept a new deal, ask about contract length, equipment fees, and what the price becomes when any promotion ends, and get it in writing. Never give account passwords or PINs to an AI chat.
Try it yourself
Copy this into AI assistant (not named in the source) (or any AI assistant). Replace the parts in [brackets] with your own details.
I pay [amount] a month for [internet / phone / TV] with [provider], and I've been a customer for [number] years. Write a short, polite script I can read on the phone to ask for a lower rate. Include what to say first, two or three follow-up lines if they say no (such as asking for the customer loyalty or retention department), and questions to ask before I accept any offer: contract length, fees, and the price after any promotion ends. Keep it plain and friendly.
Source: AgeTech Collaborative from AARP (AARP Research participant Carrie), AgeTech Collaborative from AARP, Oct 8, 2026. Read the original →
From a published research paper. Summarized in our own words. Spotted a mistake or want this removed? Tell us.